Customer Service Engineer
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Engineer to join our Wholesale Mobile and Roaming team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our global customers.
Key Responsibilities
- Manage and resolve customer emails and incidents related to Wholesale Mobile and Roaming services.
- Identify and troubleshoot complex technical issues related to SS7, SMS, and roaming.
- Develop and maintain expertise in trace tools and analytical software to ensure optimal performance.
- Collaborate with technical teams to resolve issues and improve service quality.
- Stay up-to-date with the latest business aspects and technical advancements in the industry.
About You
We are looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. You should have a strong understanding of Wholesale Mobile and Roaming services and technologies, including SS7, SMS, and roaming.
Requirements
- Strong technical knowledge of Wholesale Mobile and Roaming services and technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English language is required; French language is an asset.
Working Environment
You will be working in a dynamic and international environment with a strong focus on customer satisfaction and service quality. Our team is committed to delivering exceptional results and continuously improving our services.
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