Customer Service Liaison

7 days ago


Gurgaon, Haryana, India Agilent Full time

Overview:

We are seeking a highly skilled Customer Service Liaison to join our team at Agilent Technologies Inc. This full-time role offers a competitive salary and benefits package.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service, handling internal/external operational requests with quality in pre-defined timelines, and adhering to team discipline and operations guidelines.

Key Responsibilities:

  • Handling internal/external customer operational requests with quality in pre-defined timelines
  • Communicating and coordinating with internal partners as necessary
  • Proficiency in written & verbal communication to ensure partner communication
  • Transaction tickets processing while meeting strict TAT timelines
  • Bringing inconsistencies and problems to the attention of management
  • Working with other teams in coordination for customer data governance, master data management, banking information management, collaboration with credit evaluation, taxes, and compliance
  • Able to adjust to rotational work environment and flexible in shift coverage
  • Flexible for different regions like AFO, India, and EMEA depending on business needs
  • Responsible for maintaining, enhancing, and enforcing the discipline required for maintaining integrity of the process

Mandatory Requirements:

  • Critical thinker with good analytical skills, strong customer-focus, and data-driven approach
  • Problem-solving & decision-making abilities to support internal partners in achieving their goals
  • Hands-on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine
  • Excellent verbal/written communication skills
  • Experienced working in a multi-cultural, global environment
  • Strong portfolio, excellent attitude, and a good team player
  • Delivery-oriented and able to work independently under strict deadlines

Qualifications:

  • Graduate in any discipline
  • Hands-on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine
  • Excellent verbal/written communication skills
  • Experienced working in a multi-cultural, global environment
  • Strong portfolio, excellent attitude, and a good team player
  • Delivery-oriented and able to work independently under strict deadlines

Salary and Benefits:

This role offers a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

Agilent Technologies Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome qualified applicants from all backgrounds and perspectives. Our company values innovation, teamwork, and customer satisfaction.



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