Customer Service Liaison
7 days ago
Overview:
We are seeking a highly skilled Customer Service Liaison to join our team at Agilent Technologies Inc. This full-time role offers a competitive salary and benefits package.
Job Summary:
The successful candidate will be responsible for providing exceptional customer service, handling internal/external operational requests with quality in pre-defined timelines, and adhering to team discipline and operations guidelines.
Key Responsibilities:
- Handling internal/external customer operational requests with quality in pre-defined timelines
- Communicating and coordinating with internal partners as necessary
- Proficiency in written & verbal communication to ensure partner communication
- Transaction tickets processing while meeting strict TAT timelines
- Bringing inconsistencies and problems to the attention of management
- Working with other teams in coordination for customer data governance, master data management, banking information management, collaboration with credit evaluation, taxes, and compliance
- Able to adjust to rotational work environment and flexible in shift coverage
- Flexible for different regions like AFO, India, and EMEA depending on business needs
- Responsible for maintaining, enhancing, and enforcing the discipline required for maintaining integrity of the process
Mandatory Requirements:
- Critical thinker with good analytical skills, strong customer-focus, and data-driven approach
- Problem-solving & decision-making abilities to support internal partners in achieving their goals
- Hands-on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine
- Excellent verbal/written communication skills
- Experienced working in a multi-cultural, global environment
- Strong portfolio, excellent attitude, and a good team player
- Delivery-oriented and able to work independently under strict deadlines
Qualifications:
- Graduate in any discipline
- Hands-on experience in SAP CRM, Mendix Web tool, SAP ECC T-codes, Google Geo-mapping search engine
- Excellent verbal/written communication skills
- Experienced working in a multi-cultural, global environment
- Strong portfolio, excellent attitude, and a good team player
- Delivery-oriented and able to work independently under strict deadlines
Salary and Benefits:
This role offers a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us:
Agilent Technologies Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome qualified applicants from all backgrounds and perspectives. Our company values innovation, teamwork, and customer satisfaction.
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