Customer Service Representative

1 week ago


Gurgaon, Haryana, India Agilent Full time
Job Summary

The Customer Service Agent will serve as the primary point of contact for Agilent trade customers and internal customers. This role will handle a variety of pre-sales or post-sales service functions, including product/service order fulfillment processes, customer service requests, and accounts receivable collections. The ideal candidate will possess excellent communication skills, be proficient in reading and writing, and have the ability to work effectively in a team environment.

Responsibilities

• Respond to and assist customers with inquiries, complaints, and requests.
• Coordinate with logistics, manufacturing, and sales teams to resolve customer issues.
• Manage customer service requests, including order status, repair/calibration requests, and product changes or returns.
• Process quotes and orders, and maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.

Requirements

• 1-3 years of relevant experience in customer service or a related field.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and adapt to changing priorities.
• proficiency in reading and writing in one or more languages.

What We Offer

Agilent is an equal opportunity employer and offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.

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