Customer Service Director

7 days ago


Gurgaon, Haryana, India HSBC Full time
Job Title:

Customer Service Manager

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at HSBC. The successful candidate will be responsible for providing exceptional customer service to our Premier clients, assisting Top Tier Relationship Managers in achieving sales targets, and managing the service proposition for Premier customers.

Key Responsibilities:
  • Provide dedicated support to Top Tier Relationship Managers in achieving sales targets and delivering customer service excellence.
  • Manage the service proposition for Premier customers, ensuring that their needs are met and exceeded.
  • Assist in the coordination of events and activities to enhance customer engagement and loyalty.
  • Work closely with cross-functional teams to ensure seamless customer service delivery.
  • Act as a guide to other teams on matters related to operations and service.
Requirements:
  • 3+ years of experience in customer service or a related field.
  • Exceptional knowledge of banking products, systems, and processes.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong business focus and customer orientation.


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