Service Delivery Expert

Job Title: Service Delivery ExpertKey Responsibilities:Provide timely and effective resolution to client issues through various communication channels.Work closely with the support team to maintain efficiency and resolve tickets within agreed service level agreements.Evaluate quality standards by adhering to regulatory requirements and company...

Job DescriptionAbout Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization.We are seeking an experienced Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up. This...

Job Title: Telecom Projects Delivery ExpertTietoevry provides cutting-edge IT solutions for diverse verticals, including telecom, banking, and healthcare.We empower clients to excel in the competitive telecom industry through cloud engineering and DevOps practices. Responsibilities:Lead telecom project deliveryDevelop cloud engineering strategiesFoster...

Architectural Design and Delivery ExpertWe are seeking an experienced Architectural Design and Delivery Expert to join our team in Mumbai. This role will involve working on various architectural projects, collaborating with global teams, and ensuring consistent design delivery.The ideal candidate will have a strong background in Revit, excellent project...

The IT Service Desk is responsible for providing technical support to employees.Job RoleAct as the primary point of contact for all IT-related queries and incidents.Provide technical support in multiple languages for hardware, software, network, and application issues.Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate...

We are seeking an experienced IT Service Management professional to oversee our ITSM practices, train and develop fresh graduates entering the IT services field.Key Responsibilities:Deliver structured training programs on IT service management principles, ITIL practices, and service delivery models.Mentor and coach fresh graduates in incident, problem,...

Job DescriptionThe role of a Cluster Manager – Operations involves overseeing the operational metrics and service delivery standards within a defined cluster. The ideal candidate will be responsible for leading and managing Team Lead Operations to ensure smooth daily operations.To excel in this position, one must have the ability to optimize routing, task...

Job TitleReal-Time Performance CoordinatorJob SummaryThe Real-Time Performance Coordinator plays a pivotal role in ensuring seamless service delivery and operational efficiency. This individual actively monitors, analyzes, and manages real-time activities across multiple queues to ensure timely and accurate reporting.

Lead Global Process Improvement and Service Delivery Manager The ideal candidate will have extensive experience in leading global process improvement and service delivery teams. In this role, you will be responsible for overseeing the implementation of process improvements and service delivery strategies that drive operational efficiency, customer...

International Customer Support SpecialistWe are seeking a highly skilled and dedicated International Customer Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer service, handling international customer calls efficiently and professionally, and resolving complex issues in a timely manner.Key...