Service Delivery Expert

Job DescriptionAbout Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization.We are seeking an experienced Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up. This...

Job Title: Telecom Projects Delivery ExpertTietoevry provides cutting-edge IT solutions for diverse verticals, including telecom, banking, and healthcare.We empower clients to excel in the competitive telecom industry through cloud engineering and DevOps practices. Responsibilities:Lead telecom project deliveryDevelop cloud engineering strategiesFoster...

Architectural Design and Delivery ExpertWe are seeking an experienced Architectural Design and Delivery Expert to join our team in Mumbai. This role will involve working on various architectural projects, collaborating with global teams, and ensuring consistent design delivery.The ideal candidate will have a strong background in Revit, excellent project...

The IT Service Desk is responsible for providing technical support to employees.Job RoleAct as the primary point of contact for all IT-related queries and incidents.Provide technical support in multiple languages for hardware, software, network, and application issues.Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate...

We are seeking an experienced IT Service Management professional to oversee our ITSM practices, train and develop fresh graduates entering the IT services field.Key Responsibilities:Deliver structured training programs on IT service management principles, ITIL practices, and service delivery models.Mentor and coach fresh graduates in incident, problem,...

Job DescriptionThe role of a Cluster Manager – Operations involves overseeing the operational metrics and service delivery standards within a defined cluster. The ideal candidate will be responsible for leading and managing Team Lead Operations to ensure smooth daily operations.To excel in this position, one must have the ability to optimize routing, task...

Job TitleReal-Time Performance CoordinatorJob SummaryThe Real-Time Performance Coordinator plays a pivotal role in ensuring seamless service delivery and operational efficiency. This individual actively monitors, analyzes, and manages real-time activities across multiple queues to ensure timely and accurate reporting.

Job OpportunityWe seek a seasoned IT Service Management expert to spearhead architecture, design, and development efforts for enterprise-grade solutions on the ServiceNow platform.The ideal candidate should possess in-depth expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and...

Technical Leadership OpportunityWe are seeking a seasoned Technical Delivery Manager to lead our cloud-native and enterprise application delivery teams. As a key member of our team, you will leverage your expertise in .NET and Microsoft Azure to drive technical leadership, project governance, and stakeholder management.Your Key Responsibilities:Manage...

Delivery Excellence SpecialistAs a key member of the Agile Release Train, you will play a pivotal role in ensuring seamless delivery of complex systems to clients. Your responsibilities will include leading and facilitating Program Increment (PI) planning, system demos, and Agile Release Train (ART) ceremonies.Key Responsibilities:Lead PI planning, system...