
Operations Director
20 hours ago
The role of a Cluster Manager – Operations involves overseeing the operational metrics and service delivery standards within a defined cluster. The ideal candidate will be responsible for leading and managing Team Lead Operations to ensure smooth daily operations.
To excel in this position, one must have the ability to optimize routing, task allocation, and resource availability to achieve consistent 10-minute service delivery. Performance monitoring of service partners and professionals is also crucial, with coaching, training, and corrective actions implemented as needed.
A key aspect of this role is managing on-ground escalations and ensuring timely resolution of customer issues. Operational efficiency is achieved through process improvements, cost control, and workforce planning.
In addition, the successful candidate will continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement, taking initiative and proactive steps to enhance service quality.
Requirements- Experience: More than 1 year of experience in a similar role
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Operations Director
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