IT Service Delivery Specialist

Job DescriptionAbout Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization.We are seeking an experienced Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up. This...

Job TitleReal-Time Performance CoordinatorJob SummaryThe Real-Time Performance Coordinator plays a pivotal role in ensuring seamless service delivery and operational efficiency. This individual actively monitors, analyzes, and manages real-time activities across multiple queues to ensure timely and accurate reporting.

Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Service Coordinator. The successful candidate will be responsible for managing and coordinating service requests, liaising with service partners, and ensuring timely and effective resolution of customer issues.Key...

Job Title: Agile Delivery SpecialistAs a skilled Agile Delivery Specialist, you will play a vital role in guiding our teams through the development cycle, ensuring project velocity and stakeholder alignment. Your expertise in AI and cloud environments will be crucial in driving seamless execution in fast-paced environments.This position is perfect for...

At the intersection of sales, sustainability, and technology, we seek a specialist who can combine domain knowledge with consultative selling skills to help clients navigate their ESG journey.The ideal candidate will have experience in ESG consulting, sustainability advisory, or pre-sales for an ESG SaaS product, with strong familiarity with sustainability...

Job Title: Service Delivery ExpertKey Responsibilities:Provide timely and effective resolution to client issues through various communication channels.Work closely with the support team to maintain efficiency and resolve tickets within agreed service level agreements.Evaluate quality standards by adhering to regulatory requirements and company...

Job DescriptionThe role of a Cluster Manager – Operations involves overseeing the operational metrics and service delivery standards within a defined cluster. The ideal candidate will be responsible for leading and managing Team Lead Operations to ensure smooth daily operations.To excel in this position, one must have the ability to optimize routing, task...

International Customer Support SpecialistWe are seeking a highly skilled and dedicated International Customer Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer service, handling international customer calls efficiently and professionally, and resolving complex issues in a timely manner.Key...

We are seeking an experienced IT Service Management professional to oversee our ITSM practices, train and develop fresh graduates entering the IT services field.Key Responsibilities:Deliver structured training programs on IT service management principles, ITIL practices, and service delivery models.Mentor and coach fresh graduates in incident, problem,...

Lead Global Process Improvement and Service Delivery Manager The ideal candidate will have extensive experience in leading global process improvement and service delivery teams. In this role, you will be responsible for overseeing the implementation of process improvements and service delivery strategies that drive operational efficiency, customer...