Advanced Technical Support Role

6 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 18,00,000 - ₹ 24,00,000
Technical Support Specialist Job Description

Key Responsibilities:

  • Diagnose and resolve complex technical issues escalated from support teams.
  • Perform deep-dive analysis to identify root causes and implement permanent fixes.
  • Utilize advanced debugging and performance tuning techniques.

Technical Expertise:

  • Provide expert-level support for various technologies, including databases, networking, operating systems, and applications.
  • Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies.
  • Develop and maintain technical documentation and knowledge base articles.

Collaboration:

  • Work closely with engineering and product development teams to identify and resolve product defects.
  • Collaborate with cross-functional teams to provide input on product improvements and new features.
  • Act as a technical liaison between support and development teams.

Process Improvement:

  • Identify and implement process improvements to enhance support efficiency and effectiveness.
  • Develop and deliver training sessions for support teams.
  • Contribute to the development of support tools and automation scripts.

Customer Focus:

  • Earn timely and effective resolution of customer issues to maintain high levels of customer satisfaction.
  • Provide clear and concise communication to customers and internal stakeholders.
  • Manage critical incidents and provide regular updates to customers and management.

Required Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5 to 8 years of experience in a technical support role, with at least 2 years in an L3 or L4 support capacity.

At our organization, we foster a culture of collaboration, innovation, and continuous learning. If you are a motivated and skilled technical professional looking to advance your career, we encourage you to apply for this exciting opportunity.

  • Advanced Technical Support Role

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 21,37,500

    Job Title: Technical Support Specialist">Are you a technical expert looking for a challenging role? We are seeking an experienced Technical Support Specialist to join our team. In this position, you will provide exceptional technical assistance to our clients, enabling them to achieve their desired business outcomes.">Key Responsibilities:Provide technical...

  • Advanced Technical Support Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Job DescriptionWe are seeking a highly skilled and experienced technical support professional to join our team as a senior member of the technical support team.This role requires you to serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems.You will be responsible for investigating advanced...

  • Advanced Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,41,00,000 - ₹ 2,01,00,000

    As a seasoned technical professional, you will serve as the final internal escalation point for platform and associated systems-related support requests.Key ResponsibilitiesInvestigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support teams.Perform in-depth root cause analysis to identify and document...

  • Technical Project Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeProblemSolver Full time ₹ 35,00,000 - ₹ 50,00,000

    Senior Customer Support EngineerThe Senior Customer Support Engineer will serve as the primary point of contact for advanced technical support queries, ensuring prompt resolution of high-priority issues. This role involves leading root cause analysis efforts and collaborating with cross-functional teams to drive permanent fixes and continuous...

  • Advanced Technical Support Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeTroubleshooting Full time ₹ 7,50,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a highly skilled and proactive technical support specialist to provide advanced technical customer support for Cloud-based applications, with a strong focus on Salesforce troubleshooting at the platform level. This role requires deep analytical thinking, exceptional problem-solving skills, and the ability to manage complex...

  • Technical Support Role

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title:Customer Service Technical Support Specialist">Description:We are seeking a highly skilled Customer Service Technical Support Specialist to provide exceptional technical support and customer service to our users. The successful candidate will be responsible for troubleshooting and resolving incidents, service requests, and complaints in a timely...

  • Advanced Technical Support Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job DescriptionOverview of the Role:You will work closely with valued customers to resolve complex post-sales issues, requiring a strong understanding of methods and techniques for achieving results. You will be an effective communicator, able to explain technical concepts to both non-technical and technical professionals.Key Responsibilities:Respond to...

  • Advanced Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a skilled individual to fill the role of an Advanced Technical Support Specialist.Job Overview:This is an exciting opportunity for a highly motivated and experienced professional to join our team as a technical expert in L2 Support. The successful candidate will possess strong C programming skills and in-depth knowledge of Linux internals.Main...

  • Advanced Technical Support Specialist

    4 hours ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 14,40,000 - ₹ 21,60,000

    Job OverviewTechnical Support RoleThis technical support position is designed to provide advanced assistance with technology issues and ensure the smooth operation of our systems.As a key member of our team, you will work closely with IT leadership to develop guidelines and procedures for service delivery.Key Responsibilities:Respond to inquiries from team...

  • Technical Support Role

    6 days ago

    Bengaluru, Karnataka, India beBeeCustomerFocused Full time ₹ 36,00,000 - ₹ 42,00,000

    Technical Support SpecialistWe are seeking highly motivated and skilled technical support specialists to join our team in Bengaluru.The ideal candidate will possess excellent communication skills, a passion for resolving technical issues efficiently and empathetically, and strong analytical and problem-solving abilities.Key Responsibilities:Provide...