Technical Support Role

4 days ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title:

Customer Service Technical Support Specialist

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Description:

  • We are seeking a highly skilled Customer Service Technical Support Specialist to provide exceptional technical support and customer service to our users.
  • The successful candidate will be responsible for troubleshooting and resolving incidents, service requests, and complaints in a timely and efficient manner.
  • Provide immediate support via phone and email to users according to defined service level agreements.
  • Handle incident and problem management, standard changes, and service requests with appropriate documentation.
  • Classify and assign tickets to ensure efficient resolution.
  • Document user information and solution activities including knowledge base improvements.
  • Monitor status of relevant incidents and initiate functional and hierarchical escalation when necessary.
  • Collaborate with second-level support teams to gather and share information.
  • Serve as the primary contact person for users monitoring all IT services including tickets emails and calls.

Required Skills and Qualifications:

  • Minimum 1-3 years of experience in IT Service desk preferably in European or international teams.
  • Strong knowledge of Windows operating system networks internet mobile devices Active Directory Microsoft Office and other standard software products basic SAP knowledge good understanding of computer hardware and peripherals.
  • Solid comprehension of ITIL ITIL foundation certification is an added advantage.
  • Excellent communication skills with experience in escalation and conflict management.
  • Fluent in spoken and written English.
  • Experience working in German-based firms is preferred.

Benefits:

This role offers a unique opportunity to work in a dynamic team environment providing excellent customer service and technical support to users worldwide.

Others:

  • Willingness to travel outside India as necessary.
  • Relocation to Bangalore may be required for candidates currently stationed elsewhere.

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