
Technical Support Leadership Role
2 days ago
About the Role:
We are seeking an experienced Technical Support Lead with expertise in serialization and vision inspections to oversee our support operations.
Main Responsibilities:
- Hiring, Training, and Development: Recruit, onboard, and provide comprehensive training for support staff to ensure they have the necessary skills to perform their roles effectively.
- Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback to foster a high-performing and skilled support team.
- Scheduling and Resource Management: Manage staff scheduling and resources to ensure optimal shift schedules and efficient use of personnel.
- Daily Operations Oversight: Ensure the timely and efficient handling of customer inquiries and issues.
- Customer Satisfaction Enhancement: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.
Requirements:
- 10-14 years of experience in technical support with expertise in serialization (L1-L4) and vision inspections on packaging lines.
- Extensive knowledge of serialization standards, regulations, and GMP is preferred.
- Familiarity with line provisioning knowledge is advantageous.
Benefits:
- Opportunity to work with a leading company in the industry.
- Comprehensive training and development opportunities for support staff.
- A collaborative and dynamic work environment.
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