Customer Success Associate
2 weeks ago
Our organization empowers restaurants to thrive in digital transformation. We provide a comprehensive platform that enables seamless management and automation of online presence across various food delivery platforms.
We process a significant volume of transactions every month, partnering with numerous restaurants globally.
The essence of our work revolves around consistency, reliability, scalability, and agility. Our teams leverage a diverse range of technologies and process substantial amounts of data daily.
Your Role:
In this dynamic position, you will collaborate with cross-functional teams to ensure customer satisfaction, working on complex problem statements and coordinating issue resolutions.
You will develop expertise in our products to assist customers in maximizing their digital experience, providing end-to-end support during onboarding, collaborating with teams for issue resolution, and fostering strong relationships with customers.
Key qualifications include:
- Proven experience in Customer Success or Relationship Management within the industry
- Bachelor's degree as a minimum educational qualification (Engineering degrees preferred)
- Proficiency in English with strong communication and interpersonal skills
- Strong analytical skills with a passion for problem-solving
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