Customer Success Executive

4 weeks ago

Amravati MH IN Truscholar Full time

Key Responsibilities Guide new customers through the onboarding process Provide resources to help customers get started Build and maintain strong customer relationships Serve as the primary point of contact for customer queries and concerns Monitor customer usage of products Proactively suggest enhancements to improve customer experience Troubleshoot and resolve customer issues promptly Collaborate with technical support and internal teams to resolve problems efficiently Communicate customer insights to the product development team Identify at-risk customers and develop re-engagement strategies Work to reduce customer churn by addressing issues and enhancing satisfaction Track and report on key customer success metrics Analyze data to identify trends and areas for process improvement Collaborate with sales marketing product and support teams Provide feedback to sales and marketing on customer needs and market trends Requirements Bachelor s degree in Business Marketing Communications or a related field Proven experience in customer success account management or a related role Strong interpersonal and communication skills Excellent problem-solving abilities and a proactive attitude Ability to manage multiple tasks and priorities effectively Proficiency in Excel and Familiarity with Ticketing Desk software and customer success tools is must A customer-centric mindset with a passion for helping customers succeed Job Type Full-time Pay 300 000 00 - 500 000 00 per year Work Location In person

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