Customer Success Manager

4 days ago

Cherthala KL IN CURA HOME Full time

Position Overview We are looking for a proactive and client-focused Customer Success Manager to ensure a seamless experience for our customers and trade partners This role involves managing client relationships from the first inquiry to after-sales support ensuring satisfaction repeat business and referrals The ideal candidate will act as the bridge between customers architects and internal teams ensuring CURA HOME delivers a premium and professional experience Key Responsibilities Client Onboarding Support Manage new customer inquiries understand requirements and guide them through the buying ordering process Project Coordination Work closely with architects sales design and production teams to ensure smooth execution of client projects Relationship Management Build strong relationships with customers and trade partners to encourage repeat business and long-term loyalty Issue Resolution Address and resolve customer concerns complaints and post-delivery service requests in a timely manner Customer Engagement Collect feedback track satisfaction levels and implement improvements in the customer journey After-Sales Service Ensure follow-ups warranty maintenance requests and service calls are handled with professionalism Process Improvement Collaborate with management to refine systems and processes for a better customer experience Reporting Maintain detailed records of customer interactions satisfaction levels and project status Skills Qualifications Bachelor s degree in Business Marketing Interior Design or related field 5 years of experience in customer success client relations or account management preferably in furniture interiors or luxury retail Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Highly organized detail-oriented and able to manage multiple client accounts Tech-savvy Comfortable with CRM tools WhatsApp communication and ERP Project Management software Ability to understand furniture interior design concepts is an advantage Compensation Benefits Competitive monthly salary based on experience Performance incentives linked to customer satisfaction and repeat business Paid leave and other company benefits as per policy Opportunity to grow into Head of Customer Success as the company scales Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Leave encashment Ability to commute relocate Cherthala Kerala Reliably commute or planning to relocate before starting work Preferred Education Secondary 10th Pass Preferred Willingness to travel 25 Preferred Work Location In person

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