Customer Success Representative

3 days ago

Thane MH IN Endimension Technology Full time

Job Title Customer Success Representative Teleradiology Location Work From Office - Vashi Job Type Full-Time Department Operations Customer Support Reports To Operations Manager Customer Success Manager Job Summary We are hiring a proactive and detail-oriented Customer Success Representative CSR to support our teleradiology operations The CSR will be responsible for handling client and radiologist calls resolving scan report-related issues and ensuring smooth coordination between stakeholders This role demands excellent communication skills quick problem-solving abilities and a calm professional attitude under pressure Key Responsibilities Answer incoming calls from hospitals diagnostic centers and radiologists Manage and resolve scan report-related queries and technical issues in real-time Coordinate with radiologists and verification teams to ensure timely report delivery Communicate clearly and professionally with clients to explain status updates and solutions Monitor the teleradiology workflow using PACS RIS systems and ensure service-level agreements SLAs are met Maintain accurate records of client interactions and resolutions in CRM or internal systems Escalate unresolved issues to senior staff or relevant departments as needed Follow standard operating procedures and ensure compliance with company protocols Requirements Bachelor s degree preferably in healthcare life sciences or related field 1-3 years of experience in a healthcare teleradiology customer service or coordination role preferred Strong verbal and written communication skills in English and regional languages Ability to multitask prioritize and handle pressure in a fast-paced environment Good understanding of radiology workflows and basic scan report terminology is an advantage Proficiency with computers and comfort using tools like PACS RIS CRM Google Workspace MS Office Preferred Skills Experience in a radiology or healthcare BPO setting Calm and empathetic communication style with problem-solving mindset Willingness to work in shifts including weekends and nights if required Benefits Competitive salary 15 000 - 20 000 based on experience Performance incentives On-the-job training and growth opportunities Exposure to healthcare technology and operations Mail your CV at malviverma endimension com Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Schedule Rotational shift Supplemental Pay Overtime pay Work Location In person

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