Urgent Search Customer Success Executive

3 weeks ago

Thane MH IN Debox Consulting Private Limited Full time

InRadius Role Charter Position Customer Success Executive Reporting To Founder s Office - Product Customer Success Lead Role Objective To build strong and ongoing relationships with employer clients talent seekers on the InRadius platform This role is central to improving employer satisfaction platform engagement conversion to paid plans and long-term retention The individual will act as the first line of support and relationship-building for employers ensuring they extract maximum value from the platform Your Core Responsibilities 1 Employer Onboarding Support - Ensure all new employer sign-ups receive proper onboarding via calls walkthroughs or WhatsApp support - Assist employers in completing their company profiles verifying details and posting their first job 2 Engagement Usage Activation - Monitor platform activity and proactively engage low-activity employers - Share platform tips best practices and success stories to encourage deeper usage - Follow up on job posting progress and hiring outcomes to close the feedback loop 3 Paid Plan Conversion - Understand employer hiring needs and pitch relevant paid plans and features - Share benefits of premium access visibility boosts and curated shortlists to convert free users into paying clients 4 Relationship Building Retention - Maintain regular contact with employers to build trust and relationship equity - Handle concerns feature requests or dissatisfaction with empathy and prompt resolutions - Work closely with Product and Growth leads to pass on actionable insights from employers 5 CRM Task Management - Maintain detailed activity logs and engagement status in CRM - Follow daily weekly schedules for callbacks emailers renewals and retention conversations - Support periodic reporting on satisfaction and retention metrics Tools Skills You ll Use or Learn CRM Tools Google Sheets HubSpot TBD Communication WhatsApp Email Zoom Crisp Chat Analytics Internal Dashboards Feedback Forms Sales Enablement Plan Pitching Objection Handling Monthly Operating Rhythm - Daily Employer Check-ins Follow-ups - Weekly Status Review with Product CS Lead - Monthly Retention Conversion Report - Quarterly CSAT Survey Feedback Analysis What Success Looks Like First 3-6 Months - Activate 100 new employer accounts and assist them to post at least one job - Convert 20 of active employers into paying customers within 3 months - Maintain renewal rate of 80 among paid employers - Ensure CRM is 100 updated after every employer interaction Additional Responsibilities - Make 10-12 follow-up calls emails per day to ensure employer engagement - Track inactive accounts and plan proactive win-back strategies - Ensure all interactions and objections are recorded in CRM for insight reporting Final Note You are the relationship driver for employers using InRadius Your proactive support empathetic listening and timely nudges will make employers feel heard valued and satisfied You will not only help them succeed on the platform but also help InRadius grow through higher retention and revenue Job Types Full-time Permanent Benefits Provident Fund Schedule Day shift Monday to Friday Language English Required Work Location In person

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