
Customer Service Associate
1 day ago
We are seeking a highly motivated and customer-focused individual to assume this role. As a Customer Service Associate, you will be responsible for delivering exceptional service as per client standards.
Main Responsibilities:
- Provide prompt response to queries from internal or external stakeholders
- Taking ownership of reporting work in the process
- Ensure compliance to all reports
- Inbound calling/international voice process (B2B or B2C)
- Maintain all documentation/tracking in the applications up to date for the processes
- Responsible for call audits, efficient in onshore connects/communications
Requirements:
- Fresher or 0-6 months of experience in customer-facing roles
- Strong verbal and written communication skills
- Any graduate degree with focus on communication or social sciences
- Proficient in computer applications including Excel & Word
About Us:
This leading organization is dedicated to providing excellent service to its customers. We believe in fostering a positive work environment and offering opportunities for growth and development.
Benefits of Working With Us:
A collaborative and dynamic team environment that encourages learning and professional growth
The opportunity to work with a wide range of clients and develop your communication skills
Ongoing training and support to help you succeed in your role
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