Customer Satisfaction Specialist

1 week ago


Amrāvati, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description

We are seeking a skilled professional to join our support team as a Customer Escalations Associate / Senior Associate.

The ideal candidate will have excellent communication skills, a customer-centric mindset, and proven experience in resolving complex customer issues.

This role involves timely and effective resolution of customer queries, complaints, and escalations. The successful candidate will collaborate with dependency teams and confidently interact with management/leadership.

Key Responsibilities:

  • Resolve customer inquiries and complaints in a timely and effective manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Provide insightful feedback to leadership on areas for improvement
  • Act as a voice of the customer and advocate for their needs

Required Skills and Qualifications:

  • Bachelor's degree in any field
  • Excellent communication and interpersonal skills
  • 2+ years of experience in customer support at a leading organization
  • Fluency in English and additional languages preferred

Why Choose This Role?

  • A fast-paced and innovative environment where you can make a tangible impact
  • Opportunities to grow and develop your skills in a dynamic industry
  • Collaborative team environment with a focus on customer satisfaction


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