Multilingual Customer Support Specialist

22 hours ago

Amrāvati, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

Job Description

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We are seeking a highly skilled and motivated individual to fill the role of Customer Support Specialist. The ideal candidate will possess excellent communication skills, both written and verbal, in Latin Spanish and Brazilian Portuguese.

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The primary goal of this position is to provide exceptional customer satisfaction by responding to customer inquiries through various channels, such as email, social media, and phone calls.

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Responsibilities:

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  • Respond to customer inquiries in a timely and professional manner.">
  • Provide detailed information to customers regarding our products and services.">
  • Maintain records of each phone call for future reference.">
  • Collaborate with the marketing team to create content for social media and website platforms.">
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Requirements

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To be successful in this role, you must possess the following qualifications:

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  • Excellent fluency in spoken Latin Spanish, Brazilian Portuguese, and English.">
  • Strong command over written Latin Spanish, Brazilian Portuguese, and English.">
  • Minimum 1+ year of experience in providing support in the respective languages.">
  • Candidates with experience supporting international customers via call or chat will be preferred.">
  • Bachelor's degree in business administration or a related field.">
  • Good problem-solving abilities.">
  • A customer-oriented individual.">
  • Ability to meet deadlines and prioritize tasks.">
  • Excellent negotiation and sales skills.">
  • Outstanding interpersonal and organizational skills.">
  • Excellent phone etiquette and active listening abilities.">
  • A quick learner with an exceptional ability to make decisions.">
  • Flexible for rotational shifts and rotational weekly offs.">
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Benefits

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As a valued member of our team, you will enjoy a range of benefits, including:

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  • A competitive salary package.">
  • Opportunities for career growth and professional development.">
  • A dynamic and supportive work environment.">
  • Recognition and rewards for outstanding performance.">
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Others

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Our organization values diversity and inclusion in the workplace. We welcome applications from individuals who share our commitment to excellence and customer satisfaction.

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