Customer Support Specialist

15 hours ago

Amrāvati, Maharashtra, India beBeeExpertise Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Expert Sought

We are looking for a dedicated and skilled technical support professional to join our team.

Key Responsibilities:
  • Actively participate in support of incoming calls, demonstrating empathy and concern for customer issues.
  • Provide consistent solutions to customers by leveraging exceptional judgement, training resources, and knowledge base.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level detail to reduce repeated troubleshooting steps.
  • Improve, hone, and develop skills and knowledge that accelerates support and product expertise.
  • Engage with peers, managers, and organizational leaders to provide collaborative solutions.
Required Skills and Qualifications:
  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.
  • Consistently maintain a superior level of professionalism.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.
Essential Qualifications:
  • Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent.
  • Work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must.
  • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • Competitive compensation and benefits package.

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