Customer Success Executive

2 weeks ago


Amrāvati, Maharashtra, India Truscholar Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Key Responsibilities:

  • Guide new customers through the onboarding process.
  • Provide resources to help customers get started.
  • Build and maintain strong customer relationships.
  • Serve as the primary point of contact for customer queries and concerns.
  • Monitor customer usage of products.
  • Proactively suggest enhancements to improve customer experience.
  • Troubleshoot and resolve customer issues promptly.
  • Collaborate with technical support and internal teams to resolve problems efficiently.
  • Communicate customer insights to the product development team.
  • Identify at-risk customers and develop re-engagement strategies.
  • Work to reduce customer churn by addressing issues and enhancing satisfaction.
  • Track and report on key customer success metrics.
  • Analyze data to identify trends and areas for process improvement.
  • Collaborate with sales, marketing, product, and support teams.
  • Provide feedback to sales and marketing on customer needs and market trends.

Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience in customer success, account management, or a related role.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities and a proactive attitude.
  • Ability to manage multiple tasks and priorities effectively.
  • Proficiency in Excel and Familiarity with Ticketing/Desk software and customer success tools is must.
  • A customer-centric mindset with a passion for helping customers succeed.

Job Type: Full-time

Pay: ₹300, ₹500,000.00 per year

Work Location: In person



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