Customer Relationship Professional

3 days ago

Bengaluru, Karnataka, India beBeeProfessional Full time

Job Description:

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We are seeking a talented Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our current account customers.

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Key Responsibilities:

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  • Customer Engagement: Regular personal visits to build trust and understanding of customer needs.">
  • Customer Service: Providing exceptional service to resolve customer queries and ensure primary banking behavior.">
  • Relationship Value Enhancement: Identifying opportunities to increase relationship value through product sales and cross-selling.">
  • Product Penetration: Understanding customer business profiles and requirements, and fulfilling their needs via relevant products and services.">
  • Migration to Digital Platform: Encouraging customers to migrate transactions to digital banking channels.">
  • Central Initiatives: Maintaining portfolio health, ensuring action on central triggers, and implementing customer service initiatives.">
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Educational Qualifications:

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  • Graduation: Bachelor's degree in any field.">
  • Post-Graduation: Master's degree in business administration or related field.">
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Required Skills:

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  • Sales and Influencing Skills: Ability to influence and persuade customers.">
  • Banking Product & Process Knowledge: In-depth knowledge of banking products and processes.">
  • Planning and Organizing Skills: Strong planning and organizational skills.">
  • Communication: Excellent communication and interpersonal skills.">
  • Knowledge of Competition & Current trends in financial industry: Awareness of market trends and competition.">
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Experience Required:

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  • Minimum experience: 1 year in sales or customer-facing role.">
  • Exposure to banking: Preferred but not required.">
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Major Stakeholders:

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  • Customers: Building and maintaining strong relationships.">
  • Branch Banking Team: Collaborating with the team to achieve sales targets.">
  • TPP Team: Working with the TPP team to enhance customer experience.">
  • Asset Team: Contributing to asset growth and portfolio management.">
"],

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