Customer Relationship Manager

12 hours ago


Bengaluru, Karnataka, India beBeeCUSTOMER Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

A global leader in strategic response management software is seeking a Customer Success Manager to play a crucial role in building relationships with customers, promoting software adoption, addressing customer issues, identifying new business opportunities, and negotiating terms for professional services.

About the Role

The Customer Success Manager oversees the relationship with customers throughout the duration of their contract(s).

They function as trusted advisors, providing ongoing support and facilitating customer success and user adoption to maximize the value solutions bring to customers' business operations.

Essential Responsibilities
  • Manage customer expectations properly in all areas.
  • Maintain accurate documentation of customer interactions and progress.

CUSTOMER SUCCESS MANAGERS are the primary point-of-contact for our customers and advocate their needs to all internal teams.

Key Skills
  • Excellent communication and interpersonal skills.
  • Able to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and negotiation skills.

The ideal candidate will have a proven track record of driving customer success and adoption, with excellent communication and interpersonal skills.

What We Offer

We offer a competitive salary package, career growth opportunities, and a collaborative work environment.



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