Customer Relationship Manager

4 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

About the Position

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Ensuring long-term customer relationships is crucial for our growth. We've built a track record of delivering exceptional service, boasting 200+ 5-star reviews and net negative churn. To sustain this momentum, we're seeking a dedicated professional to oversee customer retention and foster loyalty towards our brand.

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The primary objective of this role is to establish strong, lasting connections with our customers, guaranteeing their success and satisfaction. Key responsibilities include:

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  • Owning customer onboarding and providing an exceptional experience.\
  • Tracking product adoption to ensure maximum value is derived, leading to upsells and expansion revenue.\
  • Positioning ourselves as trusted advisors, offering guidance and support to help customers achieve their full potential.\
  • Delivering a service experience that mirrors excellence, mirroring that of a Michelin-starred establishment.\
  • Building meaningful relationships with customers from diverse backgrounds and geographies.\
  • Collaborating with cross-functional teams to drive business outcomes.\
  • Continuously gathering and implementing feedback to enhance the customer experience.\
  • Strategizing and executing initiatives to promote customer advocacy and retention.\
  • Maintaining accurate records and metrics to inform data-driven decisions.\
  • Staying up-to-date with industry trends and competitor analysis.\
  • Developing and presenting actionable insights to stakeholders.\
  • Engaging in training and development opportunities to enhance skills and expertise.\
  • Embracing a growth mindset, fostering a culture of continuous improvement and innovation.\
  • Adhering to company policies, procedures, and regulatory requirements.\\

Requirements include:

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  • Proven track record of customer success or account management experience.\
  • Excellent communication, interpersonal, and problem-solving skills.\
  • Strong analytical and technical aptitude, with proficiency in tools and software relevant to the role.\
  • Ambitious, results-driven approach, coupled with a passion for delivering exceptional service.\
  • Willingness to learn and adapt to changing circumstances.\\

Benefits include:

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  • Competitive compensation package, including generous ESOPs.\
  • Opportunities for career growth and professional development.\
  • Collaborative, dynamic work environment.\
  • Recognition and rewards for outstanding performance.\\

Join us in shaping the future of our organization and creating lasting impressions with our customers

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