Customer Relationship Management Manager

3 weeks ago

Bengaluru, Karnataka, India Srishti Fine Jewelry Full time
We're Hiring: CRM Associate

Location: Bangalore, Karnataka

Company: Srishti Fine Jewelry

At Srishti Fine Jewelry, we believe that jewelry is more than adornment — it's emotion, memory, and legacy. With 28 years of craftsmanship and a modern approach to luxury retail, we pride ourselves on creating meaningful connections with our customers.

We're looking for a CRM Associate (if you're based in Bangalore) to help us nurture these relationships and deliver a personalized brand experience that goes beyond transactions.

About the Role:

As our CRM Associate, you'll be the bridge between Srishti and its valued customers. Your role will focus on customer relationship management through data-driven strategies, personalized communication, and thoughtful engagement initiatives. You'll ensure every interaction reflects the warmth, exclusivity, and creativity that define Srishti.

Key Responsibilities:

- Manage and update the customer database, ensuring accuracy and segmentation
- Design and execute personalized communication campaigns (WhatsApp, Email, SMS)
- Support loyalty programs, festive gifting, and exclusive customer experiences
- Coordinate with sales and marketing teams to align customer outreach with brand campaigns
- Track customer purchase patterns and generate insights for retention and cross-selling
- Assist with customer feedback collection and implement improvement strategies
- Support store events, exhibitions, and boutique experiences with targeted invitations and follow-ups
- Prepare CRM performance reports and highlight areas of growth

What We're Looking For:

- Bachelor's degree in Marketing, Business Administration, or related field
- 1–3 years of CRM, marketing, or customer engagement experience (retail/luxury preferred)
- Strong interpersonal and communication skills
- Proficiency in CRM tools, MS Excel, and data handling
- Creative thinker with an eye for detail and personalization
- Passion for jewelry, fashion, or luxury lifestyle is a plus

What You'll Get:

- Salary: Competitive (₹6 LPA onwards, depending on experience)
- Be part of a growing legacy brand with modern ambitions
- Opportunity to shape customer experiences in the luxury jewelry space
- A collaborative, supportive work environment

To Apply:

Send your resume + a short note to sudha@srishtijewels.in

Subject: "CRM Associate – Your Name"

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