Customer Relationship Manager

2 days ago

Bengaluru, Karnataka, India Mythri Builders Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: 3-7 years in Real Estate (preferred)

Department: Customer Relations

Role Category: CRM / Customer Service

Opening : 2 nos

Role Overview:

The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with customers throughout their property purchase journey. The role requires managing client interactions, handling queries, coordinating with internal teams, ensuring timely documentation, and providing end-to-end support to enhance customer satisfaction and loyalty.

Key Responsibilities:

  • Act as the primary point of contact for customers post-sales till possession and beyond.
  • Manage the entire customer lifecycle from agreement execution, payments, loan coordination, registration, to possession.
  • Maintain accurate and updated customer records in CRM systems.
  • Handle customer queries, concerns, and escalations promptly and professionally.
  • Coordinate with Sales, Accounts, Legal, Projects, and other departments to ensure smooth processing of customer requirements.
  • Ensure timely demand letters, receipts, NOCs, possession letters, and other documentation are shared with customers.
  • Support customers in bank loan processing and registration formalities.
  • Conduct regular follow-ups with customers regarding payments and project updates.
  • Manage customer communications emails, calls, newsletters, and project updates.
  • Work on customer satisfaction initiatives and handle feedback to improve service standards.
  • Organize customer meets, handover ceremonies, and engagement programs.

Skills & Competencies Required:

  • Strong communication and interpersonal skills.
  • Customer-centric approach with problem-solving attitude.
  • Good knowledge of real estate documentation and processes.
  • Ability to coordinate across multiple departments.
  • Proficiency in MS Office and CRM software.
  • Negotiation and conflict resolution skills.
  • Fluency in English, Hindi, and local language (Kannada/Telugu preferred).

Qualifications:

  • Graduate / Post-Graduate (MBA preferred) in Marketing / Business Administration or related field.
  • 3-7 years of experience in Customer Relationship Management, preferably in the Real Estate sector.

Compensation:

  • Salary: Best in the industry, commensurate with experience.

  • Customer Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 12,00,000 - ₹ 20,00,000

    Manage Customer Relationships and Drive Revenue GrowthAbout the Role:This is a challenging opportunity to manage and grow existing customer relationships, identifying opportunities for upselling, cross-selling, and deepening engagement.Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term...

  • Customer Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCUSTOMER Full time ₹ 20,00,000 - ₹ 25,00,000

    Job TitleA global leader in strategic response management software is seeking a Customer Success Manager to play a crucial role in building relationships with customers, promoting software adoption, addressing customer issues, identifying new business opportunities, and negotiating terms for professional services.About the RoleThe Customer Success Manager...

  • Customer Relationship Manager

    5 minutes ago

    Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 65,00,000 - ₹ 70,00,000

    Job Title: Customer Relationship Manager (CRM)About the Role:We are seeking an experienced Customer Relationship Manager to join our team. As a CRM, you will be responsible for building and maintaining strong relationships with our customers.You will be responsible for ensuring high customer satisfaction levels by providing exceptional service and...

  • Customer Relationship Manager

    3 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 6,30,000 - ₹ 7,00,000

    Job Title: Assistant CRM ManagerWe are seeking a skilled professional to take on the role of Assistant CRM Manager, with responsibility for building and maintaining relationships with our customer base.About the Role:This position involves ensuring constant engagement with customers throughout their lifecycle and in moments of planned spontaneity. The...

  • Customer Relationship Manager

    1 week ago

    Bengaluru, Karnataka, India Homzinterio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Relationship Manager.The role involves ensuring superior customer satisfaction, project coordination, and efficient team collaboration to deliver quality interior design services.ResponsibilitiesExpertise in project coordination, ensuring seamless execution from design to deliveryStrong ability to collaborate effectively with team...

  • Customer Relationship Manager

    6 days ago

    Bengaluru, Karnataka, India beBeeRelationships Full time ₹ 8,00,000 - ₹ 12,00,000

    Guest Relations Executive Job OpportunityWe are seeking a highly skilled Guest Relations professional to join our organization in Bengaluru. As a key member of our staff, you will be responsible for managing guest relations, ensuring high levels of customer service, handling receptionist duties, and supporting sales initiatives.About the RoleWelcome guests...

  • Customer Relationship Manager

    6 days ago

    Bengaluru, Karnataka, India SLV Housing Full time ₹ 15,000 - ₹ 28,00,000 per year

    Develop & execute customer relationship management. Respond and resolve customer complaints quickly and efficiently. Manage Clients documents. Work closely with Sales, Marketing and support teams Notify management about execution plans

  • Customer Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service Specialist Role OverviewThis is a vital position where you will coordinate customer relationships, support clear and effective communication of customer expectations, and team with other departments to satisfy customer requirements.The ideal candidate will have excellent oral and written communication skills, be customer focused, and have a...

  • Customer Relationship Manager

    4 weeks ago

    Bengaluru, Karnataka, India Nobroker Full time

    Company OverviewNoBroker com India s first Proptech unicorn revolutionizes property search by eliminating middlemen connecting buyers with property owners directly Established in 2014 by IIT and IIM alumni NoBroker serves over three million monthly customers with a team of 2 000 passionate employees The company offers a plethora of services including...

  • Customer Relationship Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 72,00,000 - ₹ 84,00,000

    Job OverviewWe are seeking an experienced Assistant CRM Manager to join our organization. This role will be responsible for fostering and maintaining relationships with our entire customer base, ensuring consistent engagement and high service quality standards.Build and maintain strong relationships with the assigned customer base.Ensure ongoing engagement...