Customer Relationship Manager

5 days ago

Bengaluru, Karnataka, India Truewings Education Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location:
MG Road, Bengaluru

Employment Type:
Full-time

Languages:
English, Hindi

Location :
MG Road, Bangalore

About the Role

We are looking for a dynamic and service-oriented Customer Relationship Manager to connect with prospective students and parents, guiding them through the admission process with care and professionalism. We welcome candidates from the hospitality, aviation, or customer service industry who bring strong people skills, communication, and a service-first mindset.

Key Responsibilities

Act as the first point of contact for students and parents, ensuring a welcoming experience.

Guide students through course options, eligibility, and admission procedures.

Build and maintain strong relationships with students and families to support their decision-making.

Handle inquiries via calls, emails, and in-person meetings, ensuring timely follow-ups.

Track inquiries, maintain student databases, and support lead conversion to admissions.

Coordinate campus visits, admission events, and orientations.

Achieve monthly admission targets while maintaining high-quality counselling standards.

Desired Skills & Experience

Preferred Background: Hospitality, aviation, front office, guest relations, travel & tourism, or customer service.

Excellent communication and interpersonal skills.

Strong relationship-building and problem-solving abilities.

Sales or client-handling experience with a service-driven approach.

Tech-savvy with basic knowledge of MS Office/CRM tools.

Positive attitude, professional grooming, and a customer-first mindset.

Education Qualification:

Bachelor's degree (any stream).

Hospitality/aviation/management diploma or customer service certification is a plus.

Why Join Us?

Transition your hospitality/service skills into a stable and rewarding education sector career.

Performance-based incentives and growth opportunities.

Training and career development support.

Be part of a passionate team helping students achieve their goals.

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