Genesys Cloud Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCloud Full time ₹ 12,00,000 - ₹ 36,00,000

Job Overview

As a seasoned Genesys Cloud expert, you will serve as the primary technical liaison for clients, fostering strong relationships and managing expectations through effective communication and interpersonal skills.

This key role involves leading and facilitating discovery workshops to gather, analyze, and document project requirements, conducting thorough analyses of existing contact center infrastructure and workflows, and performing detailed Fit-Gap analysis on Genesys Cloud features and capabilities to design optimal solutions.

The successful candidate will also design, develop, and implement Interactive Voice Response (IVR) systems using Genesys Dialog Engine flows, leverage their understanding of API concepts to integrate third-party systems and services into Genesys IVR flows using Data Actions, manage the full lifecycle of solution deployment and release management, including handling enhancement requests and bug fixes.

To excel in this position, you will possess deep functional and technical knowledge of Genesys Cloud, including its core features and Client Management, proven ability to effectively manage client relationships and conduct stakeholder workshop facilitation, experience in leading discovery workshops and eliciting detailed project requirements.

Additionally, the successful candidate will have a strong understanding of contact center infrastructure and the ability to perform a thorough Fit-Gap analysis, hands-on experience with NLU IVR development using Genesys Dialog Engine flows and integrating APIs via Data Actions, excellent communication, analytical, and problem-solving skills, and experience in managing deployment, releases, and enhancement requests.

Key Qualifications:

  • Minimum 5 years of hands-on experience with the Genesys Cloud platform
  • Deep functional and technical knowledge of Genesys Cloud
  • Proven ability to effectively manage client relationships and conduct stakeholder workshop facilitation
  • Experience in leading discovery workshops and eliciting detailed project requirements

Benefits:

This role offers an annual salary between ₹1,200,000 and ₹3,600,000, paid in Indian Rupees (INR).

What We Offer:

A competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.

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