Chief Genesys Architect

5 hours ago

Bengaluru, Karnataka, India beBeeDeveloper Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Genesys Cloud Developer

This is a high-level position that involves technical point of contact for clients, effectively managing relationships and expectations through strong communication and interpersonal skills.

  • Job Responsibilities

  •  

    Client Stakeholder Management : Serve as primary technical point of contact for clients, effectively managing relationships and expectations through strong communication and interpersonal skills.

  • Discovery & Analysis : Lead and facilitate discovery workshops to gather, analyze, and document project requirements. Conduct thorough analyses of existing contact center infrastructure and workflows.
  • Solution Design : Perform detailed Fit-Gap analysis on Genesys Cloud features and capabilities to design optimal solutions. Support and collaborate with functional teams during workshops.
  • NLU IVR Development : Design, develop, and implement Interactive Voice Response (IVR) systems using Genesys Dialog Engine flows.
  • Integration : Utilize your understanding of API concepts to integrate third-party systems and services into Genesys IVR flows using Data Actions.
  • Deployment & Enhancements : Manage the full lifecycle of solution deployment and release management, including handling enhancement requests and bug fixes.
  • Documentation & Training : Create comprehensive training materials and handover documents for clients and internal teams to ensure a smooth transition and long-term success.

 

Requirements

 

  • Experience : 5+ years of hands-on experience with the Genesys Cloud platform.
  • Genesys Expertise : Deep functional and technical knowledge of Genesys Cloud, including its core features and functionalities.
  • Workshop Facilitation : Experience in leading discovery workshops and eliciting detailed project requirements.
  • Technical Skills : Strong understanding of contact center infrastructure and the ability to perform a thorough Fit-Gap analysis.
  • Development Skills : Hands-on experience with NLU IVR development using Genesys Dialog Engine flows and integrating APIs via Data Actions.
  • Soft Skills : Excellent communication, analytical, and problem-solving skills.
  • Project Lifecycle : Experience in managing deployment, releases, and enhancement requests.

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