Technical Support Specialist

2 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana Pune, India beBeeTechnical Full time US$ 80,000 - US$ 1,20,000

Seeking a Support Engineer with exceptional troubleshooting and analytical skills to provide consultation, debug customer problems, and develop excellent communication skills.

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  • Responsibilities include providing phone/email/webex consultation to debug customer problems of low to medium complexity.
  • Mentor junior support engineers for technical help on Product related issues.
  • Understand the product issues reported by the customer and reproduce it locally in the support lab.
  • Escalate issues to senior members in the group when unable to overcome obstacles.
  • Learn from escalated issues and avoid repeated escalations of the same problem type.
  • Provide workarounds where applicable to help reduce the need or urgency for Change Requests.
  • Create Knowledge Base articles (FAQ/Solutions) for the Service Requests that have repeat value.
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  1. Java certification/Database certification is an added advantage.
  2. TIBCO product knowledge will be beneficial.
  3. Knowledge/experience of Cloud technology e.g. AWS, Azure, etc. is desirable.

What were looking for in your background:

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  • Good knowledge of programming languages JAVA and debugging skills.
  • Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP.
  • Working knowledge of Open source messaging technologies like Apache Kafka, Pulsar, MQTT.
  • Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing / analyzing SQL queries.

Key Skills and Qualifications:

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  • Exceptional verbal and written communication skills.
  • Strong customer-oriented attitude.
  • High level of personal motivation.
  • Proven capability to own, drive and take responsibility.
  • Ability to work in an international multi-site environment.
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