Customer Support Specialist
1 month ago
We are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will possess excellent communication skills, fluency in Telugu and English, and a proven track record of providing exceptional customer support.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat in Telugu and English
- Provide accurate and complete information by using the right methods and tools
- Handle customer complaints and provide appropriate solutions and alternatives within time limits
- Keep records of customer interactions, transactions, comments, and complaints
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Resolve customer complaints via phone, email, mail, or social media
- Gather feedback and share with internal teams
- Stay up-to-date with product knowledge
- Ensure customer satisfaction and provide professional customer support
- Fluency in Telugu and English (spoken and written)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Problem-solving skills
- Ability to work in a team environment
- Patience when handling tough cases
- Willingness to learn and take on new challenges
- Flexibility to work in shifts
- Positive attitude and empathy towards customers
- Proficiency in Microsoft Office and relevant software
presentationskills, problem-solving, team work, communication skills, multi-tasking, time management, Microsoft Office proficiency, English, empathy, multitasking, flexibility, Telugu & English fluency, customer service, CRM systems, customer support experience, communication, positive attitude, patience, active listening, high school diploma, Telugu, college degree preferred, phone contact handling, customer support
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