Customer Support Specialist Dutch
2 weeks ago
Job Title: Customer Support Specialist Dutch
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Riga, Latvia. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.
Responsibilities:
- Manage incoming customer inquiries and provide solutions to end users.
- Document case resolutions in the contact center tool based on client communication.
- Ensure cases are resolved within the case life cycle.
- Escalate high-priority issues as per client specifications to the immediate lead if necessary.
- Work both independently and as part of a team.
- Maintain effective communication with internal and external contacts.
- Deliver an exceptional customer experience.
- Adhere to quality standards on all handled contacts.
- Follow the work schedule and be prepared to start work on time.
- Manage contacts while meeting project-defined targets: response time, handle time, and resolution rate.
- Undertake any additional tasks that may enhance client service or improve your KPIs.
- Participate in training sessions.
Requirements:
- Professional fluency in Dutch (C1 level) and English (B1 level) both spoken and written.
- Prior experience in an outsourced customer service environment is a plus.
- EU citizenship or a valid work permit for Latvia.
- Computer literate with a minimum typing speed of 50 wpm at 90% accuracy.
- An optimistic, friendly, positive, and self-driven individual.
- Ability to work in a team.
- A service-oriented profile with a focus on problem-solving.
- Ability to work shift hours/part-time (as legally permissible) and adapt quickly to changing priorities.
- No negative remarks in a background check such as a criminal record and willingness to undergo such a background check process during the recruitment process.
Benefits:
- Paid startup training and professional development sessions.
- Support with relocation.
- A dynamic and diverse role in a pleasant and modern environment.
- Opportunities for personal and professional growth.
- Team-building activities.
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