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Customer Support Specialist

1 month ago

Delhi, Delhi, India Dreamwave AI Full time
About Dreamwave AI

Dreamwave AI is an innovative AI research lab dedicated to augmenting human creativity with cutting-edge creative tools powered by AI.

Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional support to our customers, ensuring their satisfaction, and resolving technical issues.

Key Responsibilities:

  • Address customer inquiries and provide timely responses
  • Resolve technical issues and provide guidance throughout the customer journey
  • Collaborate with cross-functional teams to drive customer satisfaction

Requirements:

  • Strong customer support and technical support skills
  • Excellent interpersonal skills and ability to communicate effectively
  • Analytical skills and ability to troubleshoot and solve problems
  • Dedication to customer satisfaction and ability to go above and beyond
  • Strong attention to detail and organizational skills

Preferred Qualifications:

  • Experience in a similar role or customer service experience
  • Experience in the AI or technology industry

What We Offer:

A dynamic and innovative work environment, opportunities for growth and development, and a chance to be part of a team that is shaping the future of AI.