Customer Support Specialist

2 weeks ago

Delhi, Delhi, India IDigitalPreneur Full time
Customer Support Specialist Job Description

The Customer Support Specialist plays a pivotal role in our organization by providing exceptional support to our Malayalam-speaking customers. This role is crucial in ensuring customer satisfaction, resolving issues, and maintaining a positive brand image.

Key Responsibilities:
  • Provide excellent customer support in Malayalam via phone, email, and chat.
  • Understand and resolve customer inquiries and issues promptly and professionally.
  • Ensure accurate and timely documentation of customer interactions and issue resolutions.
  • Collaborate with other teams to escalate and resolve complex customer issues.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Assist in developing and improving customer support processes and resources.
  • Handle customer complaints and provide appropriate solutions.
  • Meet customer service and productivity goals.
  • Contribute to a positive team environment and company culture.
  • Perform other related duties as assigned.
Required Qualifications:
  • Fluency in written and spoken Malayalam and English.
  • Proven experience in a customer support role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving skills with a focus on providing effective solutions.
  • Excellent listening skills and the ability to empathize with customers.
  • Knowledge of customer relationship management (CRM) systems and practices.
  • Flexibility to work in shifts, including weekends and holidays.
  • High school diploma or equivalent; Bachelor's degree is a plus.
  • Ability to work independently and as part of a team.
  • Strong computer skills and proficiency in Microsoft Office.
  • Ability to handle confidential and sensitive information securely.
  • Attention to detail and accuracy in data entry and recordkeeping.
  • Positive attitude and willingness to learn and grow in the role.
  • Experience in a multicultural or multinational environment is beneficial.

Microsoft Office proficiency, Malayalam, customer support, CRM systems, problem-solving, data entry, Malayalam proficiency, communication, positive attitude, multitasking, customer service

  • Customer Service Representative

    3 weeks ago

    Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...

  • Customer Support Specialist

    5 days ago

    Delhi, Delhi, India Ulgebra Full time

    Job Title: Customer Support SpecialistAt Ulgebra, we are seeking a skilled Customer Support Specialist to provide technical and product support to our customers through email and tickets. The ideal candidate will have excellent verbal and written communication skills, strong communication skills, and the ability to communicate technical information to...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India Careerxtra Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Careerxtra. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.Responsibilities:Manage incoming customer inquiries and provide solutions...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    Job Title: Support Services SpecialistAt HRS Hospitality & Retail Systems, we are seeking a highly skilled and experienced Support Services Specialist to join our team.Key Responsibilities:Collaborate with support and implementation teams to deliver exceptional service to our hospitality clients.Provide timely and effective support to customers, resolving...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job Title:Customer Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our support team, you will be responsible for providing exceptional support to our Malayalam-speaking customers via phone, email, and chat. If you have a passion for...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our organization, you will play a pivotal role in providing exceptional support to our Malayalam-speaking customers.Key Responsibilities:Provide top-notch customer support in Malayalam via phone, email, and...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team at IDigitalPreneur. As a Customer Support Specialist, you will play a crucial role in providing exceptional support to our Telugu-speaking customers.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in Telugu and English.Provide...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India Dreamwave AI Full time

    About Dreamwave AIDreamwave AI is an innovative AI research lab dedicated to augmenting human creativity with cutting-edge creative tools powered by AI.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional support to our customers,...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India CONWAR HIRE SERVICES PRIVATE LIMITED Full time

    At CONWAR HIRE SERVICES PRIVATE LIMITED, we are seeking a skilled Customer Support Specialist to join our team.Key ResponsibilitiesResponding to Inquiries: Addressing customer inquiries via various channels in a timely and professional manner.Issue Resolution: Effectively resolving customer complaints and technical issues while maintaining a positive...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India Integrated Language Solutions Full time

    Job Title: Customer SupportThis is a remote position that requires a highly skilled and multilingual individual to join our team at Integrated Language Solutions.Job Summary:We are seeking a Customer Support Specialist to join our team. The successful candidate will be responsible for fielding inbound sales and support inquiries for our international...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job Overview:The Customer Support Specialist plays a vital role in providing exceptional support to our Kannada-speaking customers. This role is crucial in ensuring customer satisfaction and promoting brand loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Identify customer needs and...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job Overview:The Customer Support Specialist plays a vital role in delivering exceptional support to our Kannada-speaking customers. This position is crucial in ensuring customer satisfaction and promoting brand loyalty.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Identify customer needs...

  • Customer Support Specialist Dutch

    2 weeks ago

    Delhi, Delhi, India Careerxtra Full time

    Job Title: Customer Support Specialist DutchJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Riga, Latvia. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.Responsibilities:Manage incoming customer inquiries and provide...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service and support to our Tamil-speaking customers.Key ResponsibilitiesProvide timely and accurate responses to customer...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service and support to our Tamil-speaking customers.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone,...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will possess excellent communication skills, fluency in Telugu and English, and a proven track record of providing exceptional customer support.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in Telugu...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will possess excellent communication skills, fluency in Telugu and English, and a proven track record of providing exceptional customer support.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in Telugu...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    Role Overview:We are seeking a highly skilled Customer Support Specialist to join our team at HRS Hospitality & Retail Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the region.Key Responsibilities:Participate in the support and implementation of...

  • Customer Support Specialist

    3 weeks ago

    Delhi, Delhi, India IDigitalPreneur Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Telugu and English.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in Telugu and English.Provide accurate, valid, and...

  • Customer Support Specialist German Language

    2 weeks ago

    Delhi, Delhi, India Careerxtra Full time

    Job Title: Customer Support Specialist German LanguageJob Summary: We are seeking a highly skilled Customer Support Specialist with proficiency in German language to join our team at Careerxtra. As a Customer Support Specialist, you will be responsible for managing incoming customer inquiries via phone, chat, and email, providing solutions to end users, and...