Customer Support Specialist

4 weeks ago


Delhi, Delhi, India IDigitalPreneur Full time
Customer Support Specialist Job Description

The Customer Support Specialist plays a pivotal role in our organization by providing exceptional support to our Malayalam-speaking customers. This role is crucial in ensuring customer satisfaction, resolving issues, and maintaining a positive brand image.

Key Responsibilities:
  • Provide excellent customer support in Malayalam via phone, email, and chat.
  • Understand and resolve customer inquiries and issues promptly and professionally.
  • Ensure accurate and timely documentation of customer interactions and issue resolutions.
  • Collaborate with other teams to escalate and resolve complex customer issues.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Assist in developing and improving customer support processes and resources.
  • Handle customer complaints and provide appropriate solutions.
  • Meet customer service and productivity goals.
  • Contribute to a positive team environment and company culture.
  • Perform other related duties as assigned.
Required Qualifications:
  • Fluency in written and spoken Malayalam and English.
  • Proven experience in a customer support role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving skills with a focus on providing effective solutions.
  • Excellent listening skills and the ability to empathize with customers.
  • Knowledge of customer relationship management (CRM) systems and practices.
  • Flexibility to work in shifts, including weekends and holidays.
  • High school diploma or equivalent; Bachelor's degree is a plus.
  • Ability to work independently and as part of a team.
  • Strong computer skills and proficiency in Microsoft Office.
  • Ability to handle confidential and sensitive information securely.
  • Attention to detail and accuracy in data entry and recordkeeping.
  • Positive attitude and willingness to learn and grow in the role.
  • Experience in a multicultural or multinational environment is beneficial.

Microsoft Office proficiency, Malayalam, customer support, CRM systems, problem-solving, data entry, Malayalam proficiency, communication, positive attitude, multitasking, customer service



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