Customer Support Specialist

3 weeks ago


Delhi, Delhi, India CONWAR HIRE SERVICES PRIVATE LIMITED Full time

At CONWAR HIRE SERVICES PRIVATE LIMITED, we are seeking a skilled Customer Support Specialist to join our team.

Key Responsibilities
  • Responding to Inquiries: Addressing customer inquiries via various channels in a timely and professional manner.
  • Issue Resolution: Effectively resolving customer complaints and technical issues while maintaining a positive customer experience.
  • Product Knowledge: Possessing in-depth knowledge about our products or services to provide accurate information and assistance to customers.
  • Troubleshooting: Diagnosing and troubleshooting technical issues or guiding customers through step-by-step solutions.
  • Customer Education: Educating customers about product features, functionalities, or best practices to maximize their use and satisfaction.
  • Documentation: Accurately documenting customer interactions, issues, and resolutions in our CRM or ticketing system for future reference.
  • Escalation Handling: Escalating complex issues to senior support staff or relevant departments while ensuring customers are informed about the progress.
  • Feedback Collection: Collecting feedback from customers to improve products, services, or the overall customer support experience.
  • Cross-functional Collaboration: Collaborating with other departments like sales, product development, or technical teams to address customer needs effectively.
  • Maintaining Service Standards: Adhering to service level agreements and ensuring that customer support meets or exceeds predefined standards of quality and responsiveness.
  • Continuous Improvement: Identifying patterns in customer issues and suggesting improvements to products, services, or support processes to enhance customer satisfaction.


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