Customer Support Specialist
1 month ago
We are seeking a highly skilled and multilingual Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service and support to our Tamil-speaking customers.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers in troubleshooting and resolving product or service issues
- Deliver personalized support to ensure a positive customer experience
- Escalate complex issues to the appropriate teams for resolution
- Maintain thorough and up-to-date knowledge of products and services
- Document customer interactions and reported issues
- Collaborate with cross-functional teams to improve overall customer support processes
- Contribute to the development of support resources such as FAQs and knowledge base articles
- Identify and escalate trends in customer inquiries to prevent potential issues
- Adhere to established customer support guidelines and standards
- Meet or exceed individual and team-based performance metrics
- Participate in ongoing training and professional development to enhance customer support skills
- Assist in onboarding and training new customer support team members
- Contribute to a positive and collaborative team environment
- Fluency in Tamil and proficiency in English
- Proven experience in a customer support or service role
- Strong communication and interpersonal abilities
- Excellent problem-solving and decision-making skills
- Ability to effectively prioritize and manage time
- Empathy and patience when dealing with customer inquiries and issues
- Familiarity with customer support software and tools
- Ability to adapt to new technologies and processes quickly
- Attention to detail and accuracy in documenting customer interactions
- Capability to work effectively both independently and in a team environment
- Understanding of customer-centric approaches and strategies
- High school diploma or equivalent; additional education or certifications a plus
- Willingness to work flexible hours, including evenings and weekends
- Commitment to providing exceptional customer service
customer support software, problem-solving, customer support, English proficiency, high school diploma, communication skills, customer service, flexible hours, empathy, Tamil fluency, troubleshooting, English, interpersonal, Tamil, time management, communication, adaptability, patience, attention to detail
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