Customer Support Specialist
4 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will possess excellent communication skills, fluency in Telugu and English, and a proven track record of providing exceptional customer support.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat in Telugu and English
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions, and alternatives within time limits, and follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Resolve customer complaints via phone, email, mail, or social media
- Gather feedback and share with internal teams
- Stay up-to-date with product knowledge
- Ensure customer satisfaction and provide professional customer support
- Other duties as assigned
- Fluency in Telugu and English (spoken and written)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Problem-solving skills
- Ability to work in a team environment
- Patience when handling tough cases
- Willingness to learn and take on new challenges
- Flexibility to work in shifts
- Positive attitude and empathy towards customers
- Proficiency in Microsoft Office and relevant software
Key skills: customer service, CRM systems, communication, problem-solving, team work, time management, Microsoft Office proficiency, English, empathy, multitasking, flexibility, Telugu and English fluency, customer support experience, customer support, communication, positive attitude, patience, active listening, high school diploma, Telugu, college degree preferred, phone contact handling, customer support
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