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Customer Support Specialist

1 month ago

Delhi, Delhi, India IDigitalPreneur Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our organization, you will play a pivotal role in providing exceptional support to our Malayalam-speaking customers.

Key Responsibilities:
  • Provide top-notch customer support in Malayalam via phone, email, and chat
  • Understand and resolve customer inquiries and issues promptly and professionally
  • Ensure accurate and timely documentation of customer interactions and issue resolutions
  • Collaborate with other teams to escalate and resolve complex customer issues
  • Stay updated on product knowledge and company policies to provide accurate information to customers
  • Assist in developing and improving customer support processes and resources
  • Handle customer complaints and provide appropriate solutions
  • Meet customer service and productivity goals
  • Contribute to a positive team environment and company culture
  • Perform other related duties as assigned
Required Qualifications:
  • Fluency in written and spoken Malayalam and English
  • Proven experience in a customer support role
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills with a focus on providing effective solutions
  • Excellent listening skills and the ability to empathize with customers
  • Knowledge of customer relationship management (CRM) systems and practices
  • Flexibility to work in shifts, including weekends and holidays
  • High school diploma or equivalent; Bachelor's degree is a plus
  • Ability to work independently and as part of a team
  • Strong computer skills and proficiency in Microsoft Office
  • Ability to handle confidential and sensitive information securely
  • Attention to detail and accuracy in data entry and recordkeeping
  • Positive attitude and willingness to learn and grow in the role
  • Experience in a multicultural or multinational environment is beneficial

Microsoft Office proficiency, Malayalam, customer support, CRM systems, problem-solving, data entry, Malayalam proficiency, communication, positive attitude, multitasking, customer service