Customer Relationship Manager Professional

2 days ago

Surat, Gujarat, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Customer Success Manager

Job Description

We are seeking an experienced professional to fill the role of Customer Success Manager. This position will be responsible for driving customer satisfaction, building and maintaining relationships with enterprise clients, and exceeding performance targets.

This includes serving as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. The successful candidate will help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.

The ideal candidate will collaborate with Account management teams to secure contract renewals and assist in identifying opportunities for expanding usage across the customer's organization.

In addition, the selected individual will lead Proof of Concept (POC) efforts for upsells and participate in pilot results presentations, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key accounts.

Required Skills and Qualifications
  • Minimum 5 years of experience in customer success/project management role with a proven track record of success.
  • Technical experience in the cybersecurity field with good analytical and project management skills.
  • Proactive approach to problem solving with the ability to make independent decisions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multi-task and thrive in a fast-paced environment.

Benefits

This role offers a unique opportunity to grow and develop your career in a dynamic and forward-thinking organization.

You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Others

Please note that this is not a remote-working position. You must be willing to work from our office location.

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