Customer Relationship Management Specialist

2 weeks ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
CRM Strategy Lead

Description:

We are seeking an experienced CRM strategy lead to develop and execute strategies aligned with our business objectives. The successful candidate will focus on customer engagement, retention, and growth, while ensuring the optimal performance and data integrity of our CRM system.

The ideal candidate will have a proven track record of managing teams, developing effective CRM strategies, and analyzing customer data to inform decision-making. They will also have strong leadership, communication, and interpersonal skills, as well as the ability to analyze data, identify trends, and solve complex problems.

Key Responsibilities:

  • Develop and execute CRM strategies aligned with business objectives
  • Manage a team of CRM specialists
  • Analyze customer data to inform decision-making
  • Oversee the configuration, customization, and integration of the CRM system
  • Provide training and support to CRM users

Requirements:

To be successful in this role, you will need:

  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze data, identify trends, and solve complex problems
  • Ability to develop and implement effective CRM strategies aligned with business goals

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply:

If you are a motivated and experienced CRM professional looking for a new challenge, please submit your application.



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