Customer Relationship Manager
3 days ago
- Build and maintain strong, long-term relationships with customers.
- Act as the primary point of contact for client inquiries and concerns.
- Identify customer needs and provide appropriate solutions.
- Work with internal teams to ensure timely delivery of products/services.
- Monitor customer satisfaction and take proactive measures to improve it.
- Maintain accurate records of customer interactions in CRM software.
- Handle complaints and resolve issues quickly and effectively.
- Conduct regular follow-ups with clients to ensure retention and loyalty.
- Analyze customer feedback and suggest process improvements.
- Prepare and present reports on customer metrics and performance.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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