Customer Service Team Lead

We have excellent opening for the position of Technical Service Desk (Team Leader).Qualification: Any graduateExperience: 3 to 6 YrsJob Location: Andheri (Chakala)JD as followsAble to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applicationsResponsible for incident handling...

Job DescriptionWe are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:- Monitor daily volumes, response times, and customer satisfaction...

Job OpportunityWe are looking for a highly skilled Customer Service Team Lead to join our team.The successful candidate will be responsible for leading and mentoring a team of customer service representatives, ensuring high levels of customer satisfaction and resolving complex issues in a timely manner.Main Responsibilities:Lead and mentor a team of customer...

Supervise daily operations of the inbound customer service team.Monitor call volumes, service levels, and team performanceHandle escalated customer issues and ensure prompt resolution.Train new team members and facilitate continuous learning and upskilling.Generate and present performance reports to management.Ensure adherence to company policies, processes,...

Our organization is seeking a seasoned leader to manage a team of professionals and drive operational efficiency.This role involves overseeing the performance of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs while ensuring high levels of customer satisfaction and service quality.The ideal candidate will have:Strong analytical skills to analyze performance...

Job Title: Customer Service LeadAbout the RoleWe are seeking an experienced and results-driven Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service officers to deliver exceptional customer experiences.Key ResponsibilitiesLead a team of customer service officers to...

Role & ResponsibilityDevelop and implement customer service policies and proceduresMonitor customer service Planners performance and provide ongoing coaching and feedbackAnalyse customer service trends and recommend improvementsTrain and onboard new customer service Planners.Monitor customer service Planners adherence to company policies and proceduresEnsure...

Job Title: Account Servicing Team Lead">">Job Description:">To lead a team of account servicing professionals and ensure the timely and accurate completion of all account opening functions.">To provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively.">To conduct periodic location wise service reviews to ensure...

Job Title: Customer Service LeadWe are seeking a highly skilled and experienced Customer Service Lead to join our team.Job Description:In this role, you will be responsible for providing administrative support to customer service processes. This includes undertaking basic administrative tasks, ensuring that complete documentation is maintained either in...

Job OverviewWe are seeking a seasoned Team Leader to spearhead our customer support team.Main Responsibilities:Lead a group of professionals in providing email support or handling callsMaintain oversight to ensure all service levels committed are met and exceededPublish daily reports to relevant stakeholdersKey Qualifications:A minimum of 1-2 years of...