Customer Service Team Lead

21 hours ago

Mumbai, Maharashtra, India beBeeCustomerServiceLeader Full time ₹ 50,00,000 - ₹ 55,00,000

Our organization is seeking a seasoned leader to manage a team of professionals and drive operational efficiency.

This role involves overseeing the performance of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs while ensuring high levels of customer satisfaction and service quality.

The ideal candidate will have:

  • Strong analytical skills to analyze performance metrics
  • Effective people management practices to reduce shrinkage and attrition rates
  • Excellent communication skills to collaborate with other teams and resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities

Candidates should possess a strong background in customer service, customer support, and customer service management. They should also have experience in banking, anti-money laundering (AML), money laundering (ML), and KYC.

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