Team Lead

5 days ago

Mumbai, Maharashtra, India TP Full time
We are actively hiring for International Process (Operations - Team Leader)
Job description
Designation- Team Lead
Location- Mumbai (Goregaon)
Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Salary up to-8.5 to 9 Lpa
Immediate Joiners Preferred
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
Interested candidates can connect for further details-

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