Team Lead

4 weeks ago

Mumbai, Maharashtra, India TP Full time
We are actively hiring for International Process (Operations - Team Leader)

Job description

Designation- Team Lead

Location- Mumbai (Goregaon)

Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

Immediate Joiners Preferred

Responsibilities-

* Customer Service, Customer Support, and Customer Service Management skills

* Experience in achieving and maintaining high levels of Customer Satisfaction

* Excellent verbal and written Communication skills

* Experienced in Banking, Cards and Dispute domain.

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Interested candidates can connect for further details-

Samina- 7045468937

shamina.sayyed@teleperformancedibs.com

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