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Customer Support Team Lead

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Job Overview

We are seeking a seasoned Team Leader to spearhead our customer support team.

Main Responsibilities:
  • Lead a group of professionals in providing email support or handling calls
  • Maintain oversight to ensure all service levels committed are met and exceeded
  • Publish daily reports to relevant stakeholders
Key Qualifications:
  • A minimum of 1-2 years of experience as a Team Leader or Team Coach or SME in customer service roles
  • Excellent communication skills, both verbal and written
  • Ability to work flexible hours, including Sundays and holidays
  • Strong listening skills and effective communication abilities
  • Confidence, willingness to learn, and a passion for knowledge
  • An upbeat, positive attitude and strong integrity