Current jobs related to Customer Service Team Lead - Mumbai, Maharashtra - ACME SERVICES PRIVATE LIMITED

  • Customer Service Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 32,40,000 - ₹ 36,00,000

    Job Overview\We are seeking an experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer service and managing teams effectively.\Key Responsibilities:\\Manage a team of customer support representatives.\Oversee the customer service process, ensuring high...

  • Customer Service Team Lead

    3 weeks ago

    Mumbai, Maharashtra, India IGP Full time

    Job DescriptionWe are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:- Monitor daily volumes, response times, and customer satisfaction...

  • Lead Customer Service Team

    7 days ago

    Navi Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    Leadership Role: ManagerAs a key member of the management team, you will be responsible for leading and motivating teams of customer service representatives or other operational staff.Performance Evaluation and Development:Conduct performance evaluations to identify areas for improvement and provide regular feedback to team members.Operational...

  • Senior Customer Service Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 36,00,000

    Job Overview">">Managing a team of customer support representatives.">">">Overseeing the entire customer service process.">">">Resolve customer complaints in a timely manner.">">">Develop and implement policies to enhance customer experience.">">">Design training programs for staff and oversee their execution.">">">Monitor employee performance and provide...

  • Customer Service Team Leader

    5 days ago

    Mumbai, Maharashtra, India RWUK GROUP OPERATIONS LTD Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Team Leader Associate - Customer Service (Chat Process)YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE HOURS ARE 5 PER DAY + WEEKEND WORK. PAYMENT IS MONTHLY.RWUK is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.RWUK offers a dynamic and rewarding...

  • Team Lead, Service Delivery

    2 weeks ago

    Mumbai, Maharashtra, India Mobile Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Team Lead, Service Delivery Key Responsibilities: Team Supervision:Lead, motivate, and mentor a team of customer service agents to meet and exceed performance goals. Monitor individual and team performance, provide regular feedback and performance evaluations. Address issues such as attendance, discipline, and behavior, maintaining a...

  • Team Lead, Team Lead

    3 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

  • Team Lead, Team lead

    3 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Program Manager- Managed Services

    2 weeks ago

    Mumbai, Maharashtra, India Team Computers Full time

    Location Delhi/ Mumbai /PuneExperience: 10-15+ Years.Role PurposeThe purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of...

  • Urgent Customer Service Team Leader

    3 weeks ago

    Mumbai, Maharashtra, India Dow Chemical Full time

    At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength Were a community of relentless problem solvers...

Customer Service Team Lead

2 weeks ago

Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

  • Supervise daily operations of the inbound customer service team.

  • Monitor call volumes, service levels, and team performance

  • Handle escalated customer issues and ensure prompt resolution.

  • Train new team members and facilitate continuous learning and upskilling.

  • Generate and present performance reports to management.

  • Ensure adherence to company policies, processes, and quality standards.

  • Handle inbound calls from customers in a professional, efficient, and friendly manner.

  • Resolve customer queries related to products, services, billing, or technical support.

  • Maintain accurate records of interactions and follow up on pending issues.

  • Deliver excellent service by following company guidelines and policies.

  • Stay updated on products, processes, and customer service best practices.

  • Identify process gaps and recommend improvements to enhance service delivery.