
Customer Service Team Leader
8 hours ago
WALK-IN-INTERVIEW
Job Title: Team Leader
Location: Vashi - Navi Mumbai (Work from Office)
Job Type: Full-time
Schedule: Day Shift
Salary: ₹25,000 – ₹40,000 per month
Contact : HR Khushi
About the company - :
At Bookyourmaid, we prioritize excellence, reliability, and customer satisfaction in everything we do. With our diverse range of services like Maid, BabySitter, Japa Maid, Elder Care, Patient Care, Cook etc..
Role Overview:
We are looking for a skilled and enthusiastic Team Leader with a background in Service Based Industry . You will be responsible for managing and mentoring a team of sales executives, driving sales performance, and enhancing overall customer engagement.
Key Responsibilities:
- Lead and manage a telesales/inside sales team.
- Drive daily, weekly, and monthly performance targets.
- Conduct regular performance reviews and team training sessions
- Address escalations and ensure customer satisfaction
- Analyze team metrics and implement strategies for improvement
- Ensure compliance with company policies and quality standards
Requirements:
- 3–5 years of experience in sales or customer service
- 1–2 years in a leadership/team management role
- Industry experience in Service Based Sector preferred
- Excellent communication, coaching, and organizational skills
- Familiarity with CRM systems and sales processes
- Fluent in English, Hindi and Marathi
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Work Location: In person
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