Team Leader

1 day ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Senior Team Leader

  • Role: - Handling Customer Service Team

  • Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)

  • Week-Off: - 2 Rotational Week-off

  • Age Criteria: - 25 TO 37

  • Roles and Responsibilities:

  • Develop and implement effective training programs to enhance team performance and productivity.

  • Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.

  • Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.

  • Ensure compliance with quality standards and regulatory requirements.

  • Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.

  • Oversee daily operations, ensuring efficient use of resources and effective communication among team members.

  • Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Desired Candidate Profile: -

  • 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.

  • Proven track record of managing teams effectively using TL methodologies.

  • Strong understanding of people management principles including recruitment, training, development & retention strategies.

  • Strong people management skills with ability to lead cross-functional teams effectively.

  • Excellent communication skills for building strong relationships with customers and internal stakeholder

  • Required Skills: -

  • Preferred only male candidates

  • Excellent Communication

  • Good Thought Process

  • Graduation Mandatory. Additional qualification is an added advantage

  • Have handled various projects.

  • Service Voice Process Background

  • Open Industry

Interested candidates can share their resume on or WhatsApp on

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Background : BPO...

  • Team leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 50,00,000 - ₹ 65,00,000 per year

    Team Leader - (Sales (US Home Security Process)-WFOWe are seeking a highly motivated and results-drivenSales Team Leaderto manage and drive performance in our international BPO'sUS home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    1 day ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Home Bazaar Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from Who are we?Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded...

  • Senior Team Leader

    2 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring Senior Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO...

  • Urgent Hiring For Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 9,00,000 - ₹ 10,80,000 per year

    Payroll-BankDes-Team LeaderProcess-Outbound/InboundSalary-8.5 Lakh2 year of experience as Team Leader in a contact center on papers, Banking Process (Loan, Credit CardLocation-Thane/MaladCall Kanchan Required Candidate profileMotivate the team to achieve their targets.To manage and Lead the team of 20Have to maintain attrition and Shrinkage rate of the...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India the EleFant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising families with a...

  • Team Leader

    1 day ago

    Mumbai, Maharashtra, India Saish Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSaish Capital is one of India's leading finance consultancies, specializing in providing tailored solutions for loans, investments, and financial planning. We believe in empowering individuals and businesses to achieve financial freedom. With a client-first approach, our mission is to simplify complex financial decisions and offer...

  • Team Leader

    1 day ago

    Mumbai, Maharashtra, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).