Team Leader

6 hours ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Senior Team Leader

  • Role: - Handling Customer Service Team

  • Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)

  • Week-Off: - 2 Rotational Week-off

  • Age Criteria: - 25 TO 37

  • Roles and Responsibilities:

  • Develop and implement effective training programs to enhance team performance and productivity.

  • Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.

  • Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.

  • Ensure compliance with quality standards and regulatory requirements.

  • Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.

  • Oversee daily operations, ensuring efficient use of resources and effective communication among team members.

  • Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Desired Candidate Profile: -

  • 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.

  • Proven track record of managing teams effectively using TL methodologies.

  • Strong understanding of people management principles including recruitment, training, development & retention strategies.

  • Strong people management skills with ability to lead cross-functional teams effectively.

  • Excellent communication skills for building strong relationships with customers and internal stakeholder

  • Required Skills: -

  • Preferred only male candidates

  • Excellent Communication

  • Good Thought Process

  • Graduation Mandatory. Additional qualification is an added advantage

  • Have handled various projects.

  • Service Voice Process Background

  • Open Industry

Interested candidates can share their resume on or WhatsApp on

  • Team Leader

    2 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Requirements: Prior experience working as a Team Leader in any International Technical Sales Process Strong understanding of BPO operations and key operational metrics Excellent communication and interpersonal skills Proven sales experience (must-have) Technical domain knowledge (preferred) Ready to join within 30 days

  • Team Leader

    5 hours ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A minimum of 7–8 years of professional experience with at least 3 years in a people management or team leadership role Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer...

  • Sr IT Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Care infotech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionCare Infotech provides comprehensive IT support services, including desktop, laptop, and server support. We offer IT jobs on a call and day basis. Our services ensure that technical issues are resolved promptly, guaranteeing the smooth operation of clients' IT systems. We are dedicated to providing reliable IT solutions to meet our...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Home Bazaar Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from Who are we?Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Home Bazaar Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Who are we?Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded...

  • Urgent Hiring For Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 9,00,000 - ₹ 10,80,000 per year

    Payroll-BankDes-Team LeaderProcess-Outbound/InboundSalary-8.5 Lakh2 year of experience as Team Leader in a contact center on papers, Banking Process (Loan, Credit CardLocation-Thane/MaladCall Kanchan Required Candidate profileMotivate the team to achieve their targets.To manage and Lead the team of 20Have to maintain attrition and Shrinkage rate of the...

  • Team Leader

    8 hours ago

    Mumbai, Maharashtra, India INGENIOUS ARCHITECTS Full time ₹ 89,040 - ₹ 37,50,000 per year

    We're urgently Hiring for Team Leader - AMCExperience - 7 years exclusively in AMC3 Years of Team Leading ExperienceCertification : NISM VA - MandatoryLocation: MumbaiWe are looking for a dynamic Team Leader with Strong experience in AMC sales and proven leadership skills. If you have the expertise to guide teams, drive performance and ensure excellence,...

  • Team Leader

    13 hours ago

    Mumbai, Maharashtra, India c3a3213f-4049-423c-a855-3f4e0ff04551 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site position based in Mumbai for a Team Leader. The Team Leader will be responsible for overseeing daily team operations, setting goals, delegating tasks, and ensuring alignment with organizational objectives. They will mentor team members, monitor performance, and...

  • Team Leader- Operations-Domestic

    2 weeks ago

    Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 5-10 years of experienceRoles and ResponsibilityLead and manage a team of operations professionals to achieve business objectives.Develop and implement process improvements to increase efficiency and...