Team Leader- Operations-Domestic
2 days ago
We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 5-10 years of experience
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong leadership and management skills with the ability to motivate and guide team members.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Experience with process improvement initiatives and change management.
- Strong problem-solving skills to resolve operational issues efficiently.
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