Team Leader- Operations-Domestic

2 days ago


Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 5-10 years of experience

Roles and Responsibility

  • Lead and manage a team of operations professionals to achieve business objectives.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
  • Analyze performance metrics and provide feedback to team members for improvement.
  • Ensure compliance with company policies and procedures.
  • Identify and mitigate risks to ensure seamless operations.

Job Requirements

  • Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
  • Strong leadership and management skills with the ability to motivate and guide team members.
  • Excellent communication and interpersonal skills to build strong relationships with stakeholders.
  • Ability to analyze complex data and make informed decisions to drive business growth.
  • Experience with process improvement initiatives and change management.
  • Strong problem-solving skills to resolve operational issues efficiently.

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